Articles

Scrub typhus is a common disease caused by <i>Orientia</i><i> </i><i>tsutsugamushi</i> in the tropical/ temperate zone. It usually shows the skin lesions, including eschar, but erythema multiforme is rare.

The automation of IT Service Management (ITSM) workflows using explicit rules and data has been established for years. Domain-specific rule engines interpret rules written in declarative rule modelling languages and generate forwarding arrows to process event streams and support decision making. Such automation is augmented by rule-driven Quality Assurance for correctness, safety, and risk management. The service desk is the onshore base of an ITSM supply chain. An end-to-end incident response service resolves incidents using only onshore resources and employs back office teams to help with unresolvable incidents. The forward factories of rule-based automation for ticket processing service are identified. Several rule-based workflows in incident and change management have been published. Further glimpses of the future across all ITSM workflows are provided based on training in an online ITSM service with automated operations. Rule engines are specialised components that direct the processing of data flows according to pre-defined rules. Decision factories complement the more common event-driven rule engines. While event processing occurs below the polling frequency of the source, rules in decision factories are triggered based on the arrival of data. These factories are applied in ITSM for risk and safety evaluation and quality assurance. Rule-enriched architectures incorporate domain-specific modelling languages to ensure correctness with respect to qualitative quality attributes. Dedicated factories provide resilience, detect slack or over-utilisation, and offer point-in-time assurance and testing.

Global colocation services provision mission-critical infrastructure in secure and reliable facilities, typically within a zero-tolerance SLA environment. Strength of colocation services is the volume of incidents and service requests, and the case management workflow is a critical determinant of the improvement of the end-to-end response capacity and quality. An objective, evidence-based exploration of the principles of colocation operations case management covering design, metrics, and pathways for continuous enhancement has been conducted. A structured inquiry engaged diverse sources: primary and secondary research, case study analysis following global delivery and service operation models, information provided by subject matter experts, and management performance benchmarks proposing KPIs. The investigation results in the articulation of fundamental principles and frameworks that govern the management of incidents and requests in colocation operations. Evidence of the natural path to optimization supports their formulation. Continuous awareness, evaluation, and reinforcement of the principles and frameworks contribute significantly to performance enhancement.

The tick <em>Rhipicephalus microplus</em> (Canestrini 1888) (Acari: Ixodidae) is responsible for considerable economic losses in Brazil. The Chrysopidae family comprises a large number of species, one of the most important being the species <em>Chrysoperla externa</em> (Hagen) (Neuroptera: Chrysopidae). The aim of this study is to describe the incidence of C. externa in <em>R. microplus </em>in Goiás, Brazil. Engorged females of <em>R. microplus</em> collected from naturally infested cattle were taken to the laboratory. For obtaining nymphs and other insects. From November 2013 to October 2014, 151 engorged females belonging to the species <em>R. microplus</em> were collected, from which one specimen of the species<em> C. externa </em>emerged. The percentage of predation was 0.6%.