The Influence of Emotional Intelligence on Leadership Style at Integrated Service Unit (UPT) Regional Revenue Management in Pematangsiantar

Universal Journal of Business and Management | Vol 1, Issue 1

Table 1. Operational Definition of Variables

No.	Variable	Dimension	Indicator	Scale
1	Emotional intelligence is the ability to motivate oneself, to withstand frustration, to control impulses, to dislike excessively, to control moods, to keep the burden of stress from crippling the ability to think and to empathize and pray.	Self-awareness is the ability to control and understand our own moods, emotions and impulses and their effects on others.	Recognizing your own emotions. Knowing your own strength. Having confidence in one's own abilities	Likert

		Self-regulation is the ability to control impulses and moods and think before acting.	Hold back your emotions. Maintain the norms of honesty. Innovation by receiving new information openly.

		Self-motivation is a tendency to be full of enthusiasm and constantly strive for goals.	Encouragement to be better. Adjusting to the target group organization. Persistence in fighting for failure.

		Empathy is the ability to understand the emotions and reactions of others.	Awareness of other people's feelings. Understanding the emotional state in the group. Creating opportunities through association with a wide variety of people

		Social skills are the ability to build, maintain interpersonal networks and build good relationships.	Conveying messages clearly to others. Cooperating with others to achieve common goals. The team's ability to create group synergy in fighting for common goals.
2	Leadership style is a leader's way of influencing subordinates	Autocratic leadership style, which is a leadership style that only puts power in the hands of one person.	Determination of policy. The technique of assigning activities. Dictating work assignments.		Likert

		Democratic leadership style is the style of a leader who views and places his subordinates as a subject who has a personality with various aspects ranging from will, will, ability, ideas, opinions, creativity, different initiatives and is respected and channeled fairly	Helping make decisions. Freedom to give suggestions or input. Distribution of tasks.

		Control-free leadership style is a style that is carried out by giving full freedom to the person being led in making decisions and carrying out activities according to their respective wishes and interests.	Freedom of work. Freedom in making decisions. Freedom to organize yourself.

Source: data management (2021)