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Optimizing Case Management Workflows in Global Data Center Colocation Services
Universal Journal of Computer Sciences and Communications
| Vol 1, Issue 1
Table 2. Case Classification Structure
| Category | Description | Priority | |
| Incident (Customer-reported) | Service failure impacting customer | High | |
| Incident (System-generated) | Monitoring alerts | Medium–High | |
| Service Request | Access, installation, changes | Low–Medium | |