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Optimizing Case Management Workflows in Global Data Center Colocation Services
Universal Journal of Computer Sciences and Communications
| Vol 1, Issue 1
Table 3. Case Lifecycle Workflow
| Stage | Activities | |
| Intake | Case creation, data capture | |
| Classification | Incident vs request, priority tagging | |
| Triage | Evaluate urgency, impact | |
| Assignment | Allocate to appropriate team | |
| Resolution | Fix issue or fulfill request | |
| Validation | Confirm resolution (often with NOC) | |
| Closure | Case completion and documentation | |